Customer Story | Airbus

How Airbus reduces non-quality costs and improve retirement management

woman scrA female engineer using a screwdriver

The Challenge

It is difficult to find the right technical skills needed to build an airplane. The workforce often consists of newly-trained professionals with a background in sales or construction. To achieve a level of operational excellence, it is essential to train them quickly and in large numbers. In addition, many workers retire, taking with them their invaluable know-how. Encapsulating their knowledge has become imperative in order to quickly and efficiently train new employees.

The Solution

Airbus and Speach have worked together to create Speaches that address most situations that cause non-quality and customer dissatisfaction. Each Speach included a presentation from the managers, allowing employees to feel concerned and involved. With the Speach format, employees have become more engaged than with “traditional” or face-to-face training. In addition, the Speaches remained accessible on mobile and desktop, allowing new hires to access the required information at any time too.

a person filming a male engineer

The results

Airbus has reduced its non-quality costs by 76% and increased overall profitability. Thanks to Speach, the level of operational excellence at Airbus has improved and internal experts can now share knowledge to help improve the skill sets of their colleagues.

76%Non quality cost reduction

Thanks to Speach, we are bringing more value to our training programs. In addition, we are putting forward our company’s greatest assets: our employees who are sharing their knowledge. Speach allows us to deliver training through brief, interactive video tutorials.

Nadine Coëdel, Head Of Management Skills

Main Advantages

Reduction in training

Travel and logistics costs are drastically reduced thanks to online training


Skill improvement guarantees the operational excellence of all employees

Training large numbers of new hires

All employees are onboarded through Speach video tutorials

Access on-demand

Speaches enable continuous learning and can be accessed on desktop, tablet or smartphone

Deliver the right information to the right employees when they need it