During the health crisis and widespread remote work, the use of videoconferencing applications such as Zoom or Google Hangouts exploded. Live virtual meetings now replace “In Real Life” meetings. But it also has its limits…
Feelings of disconnection and loneliness can affect employee motivation. According to Buffer’s State of Remote Work in 2020 report, this is the biggest challenge facing employees, along with remote collaboration.
To strengthen social bonds at a time when interactions are becoming less frequent, videoconferencing is a safe bet. It allows for more humanized communication than cold emails whose tone can be subject to interpretation and often leads to misunderstandings. It also makes it possible to replace informal water cooler talk. But it must be properly used and not fall into the trap of meetings for the sake of having meetings.
In remote work, managers schedule more meetings via videoconference as a knee jerk reaction to prevent feelings of isolation. A study by Owl Labs found that teleworkers globally attend more meetings per week (14% of respondents had even more than 10 meetings per week, compared to only 3% of on-site workers).I’m sure anyone reading this article will attest to the fact that videoconferencing can easily turn into a catastrophe with technical, audio and video problems (26% more common in remote work), meetings that go off on tangents, and children getting impatient in the background.While video meetings are essential for remote work, it is worth asking whether it is the best use of everyone’s time and energy. Some experts even talk about “Zoom fatigue” to characterize the psychological impact of these repeated videoconferences. In It Doesn’t Have to Be Crazy at Work, Basecamp founders Jason Fried and David Heinemeier Hansson argue that meetings should be “a last resort”.Real-time discussions often involve spontaneous answers. Indeed, when you are chatting live with someone, you consume the information as you receive it. In videoconferencing, even if employees can take notes, some of the ideas and documents exchanged during the meeting will inevitably get lost in the thread of exchanges. The time spent finding the main ideas, organizing them and getting real reflection out of them is often a waste of time.
As we know, video has the power to convey emotion and break the sense of isolation by putting voice and visuals back at the heart of communication. Words only represent 7% of our communication! Hence the importance of tone and body language in our exchanges.
Sending messages in video format with a solution such as Speach, allows you to avoid chaotic meetings without sacrificing the human aspect of communication. It also eliminates time zone barriers and the need to waste time organizing video conferences for employees around the world.
“Offset”, or “asynchronous” communication does not require a direct response from you. It gives you time to digest information, provide solutions and make decisions without pressure.
And for that dose of informal exchange, which is also necessary, employees can create more personal videos to share their teleworking experience and best practices on a daily basis: from tips for keeping children occupied to recipes or reading recommendations… Employees will not lack imagination!
To share ways of working, a video is good, but a juiced-up video is even better! With a few clicks, you can annotate your video to make it more exciting for your viewers.
Are you facing the camera? Are you filming your actions using camera glasses? Or did you opt for a screencast? Regardless of your choice, there are several types of annotations that can enhance and illustrate your speech.
The most frequently used annotations are texts, but you can also insert a URL, an image, boxed text or arrows.From a pedagogical point of view, adding an annotation makes memorizing key messages easier and also grasps the attention of the viewer. The most important aspect is finding the best type of annotation for your video.
- Text annotation is most suitable to share additional information, to add a table of contents, a title, a caption, or a list.
- Image annotation is best to illustrate your statements, to zoom in on a particular gesture or make your video more fun to watch!
- Boxed text and arrows are useful to point to an important element and focus the viewer’s attention on a specific part of the video when you show them a particular technical movement or how to use a program.
- A URL can be inserted to link to a specific website.
When an operations manager needs to demonstrate a technical procedure, text can help support the demonstration. You can also add arrows that draw attention to specific details and important information.
Annotations can help you enrich your camera-facing presentation. They are also very useful when an expert has to present a new program or application to his or her colleagues.
By adding annotations to a video, you not only make it more convincing, you also enrich the learning experience of your viewers!
To find the balance between productivity and quality, pharma subject matter experts (SMEs) must be able to easily share their know-how with their teams. Learn how you can provide the right person with the right information when they need it.
When the right person has easy access to the right information, expertise sharing can help employees reach operational excellence. Pharma companies should capitalize on the know-how and best practices of their SMEs in order to stay at the top of their game in such a fast-moving and highly competitive environment. Constant and quick access to in-house expertise actually makes it possible to speed up implementation of new tools, processes, and operating procedures.The approach used to distribute GMPs (Good Manufacturing Practices) does not always facilitate practical implementation in production and QC laboratories. However, pharma companies must continuously train employees on best practices to ensure safety and guarantee that regulatory requirements for manufacturing, packaging, analysis, and storage processes are respected.
Though digital technology has become an integral part of our world, most companies continue to depend, for example, on paper documents to specify their operational procedures and ensure the best practices. It’s no secret that reading resource articles and partaking in PowerPoint training classes takes time for both student and trainer. Furthermore, these knowledge transfer methods aren’t always the most effective or engaging.
To respond to these challenges, companies can turn to step-by-step immersive video instructions filled with presentations, PDF documents, voice-overs, and notes… Pharmaceutical companies evolve in a highly controlled context and therefore have at their disposal an excellent means to promote and share knowledge and skills among peers.
Videos are more appealing and easier to use than written documents. The use of microlearning videos within a company allows it to enhance knowledge transfer. Work instructions through an immersive video contribute to the digitization of the best practices in manufacturing and quality control. They complement paper documents—or are a step towards going completely paperless!In the pharmaceutical industry, instructions must always be clear and precise and can in no way be modified or incomplete. Operating procedures allow technicians to carry out tasks without the risk of error or omission. Adopting the best industry procedures and permanently optimizing processes prevents manufacturing incidents, delays, or issues from recurring while also contributing to reducing non-quality costs.
Microlearning videos make it easy to record the best practices and can be further enriched with diagrams, illustrations, photos, text, and markers. Laboratory technicians and operators can consult the interactive how-to video at any time and as often as they wish in order to fully comprehend a specific procedure.
The video format helps certain topics—oftentimes quite complex within the pharmaceutical industry—be more easily understood. It is reassuring for technicians to receive work instructions via an immersive video; showing rather than telling considerably improves precision and dramatically reduces the way in which something can be interpreted. video format helps certain topics—oftentimes quite complex within the pharmaceutical industry—be more easily understood. It is reassuring for technicians to receive work instructions via an immersive video; showing rather than telling considerably improves precision and dramatically reduces the way in which something can be interpreted.
Furthermore, the tutorial format makes it easy to organize and showcase information. SOPs (Standard Operating Procedures) must have a logical arrangement. Step-by-step immersive videos make it possible to divide a specific operating procedure up into multiple segments and can therefore focus on how every single action should be done in great detail. How-to videos can also evolve and be easily updated at any time. This is a great time saver for laboratory operators who no longer need to look up the latest operating procedure through paper documents.
To benefit from new technology and automation, every employee must proactively and continuously self-train in order to update their skill set. Expertise sharing empowers employees and allows them to independently upskill the handling of new tools and new procedures. Work instructions in video format can be accessed on demand and through any kind of media, directly in-house.
The P4 approach to medicine (Predictive, Preventative, Personalized, Participatory) largely relies on constant health data digitization, collection, and use through new technology. However, professionals within the pharmaceutical industry are constantly surrounded by new knowledge and material. This makes it difficult for them to find the exact information they need when they need it.
Microlearning videos can instantly respond to and remotely resolve these operational issues. Laboratory operators have direct in-house access to the information they need, which allows them to avoid manufacturing delays or standstills. Gathering the best practices for manufacturing and laboratory quality control will allow employees to access the required knowledge when they need it and help them in their decision-making process.
As it is better to predict rather than heal, QC analysts, in an effort to work towards continuous improvement, must be able to anticipate the smallest issue that could appear or become redundant. Managing inconsistencies and controlling risks therefore represent a major challenge for pharmaceutical companies. Implementing a knowledge management strategy will allow you to keep your competitive edge in an already highly competitive sector.
SMEs can therefore distribute their knowledge on a large scale and have it exponentially shared as a result of the network effect. Employees will consequently feel connected with each other and their SME peers.
Distributing a team’s best practices to other sites also places it in the global spotlight. Once SMEs see how their know-how is valued after being shared, they’ll feel further recognized and become more engaged. Sharing knowledge between employees also makes it possible to identify the most talented players.
“We’re living in a world that’s changing; it’s a revolution. Digital technology and networks are shaking up companies’ rules of the game. A good customer experience does not exist without a good employee experience.” – Olivier Delabroy, VP Digital Transformation, Air Liquide
Sharing the best practices through step-by-step immersive videos drives performance by improving on-the-job skills. It significantly improves processes and operational procedures. Each speach, which is in an immersive video format, facilitates continuous and independent employee upskilling to help reduce training costs. It also reduces non-quality costs by reducing non-conformities and therefore legal sanctions. Interactive how-to videos complement and complete manufacturing and quality documents. With this dynamic format, your SMEs’ knowledge and best practices are transferred efficiently and used to their fullest.
About SpeachSpeach is a video instruction format that guides operators step by step in performing a technical method. These immersive videos can be enriched with other elements to detail a process, describe a technical method, share know-how or best practices.
Organizations need effective ways to communicate and collaborate on products from design through manufacturing, and distribution, as well as ways to improve product quality over time.
There are often many stakeholders involved in the development of new products, and the expectation is to do it faster and at lower prices.
Streamlining product development and product improvements processes requires knowledge sharing tools that are an integral part of ideation, design, and manufacturing so that everyone involved can effectively and efficiently work together.
Forward-thinking companies are using digital visualization to develop and improve products on a knowledge sharing platform that can capture information, communicate changes, track feedback, shorten the review cycle, and expedite the time to market.Digital visualization is a knowledge sharing tool that can combine video, audio, webcam recordings, screen captures and data to create engaging content that can be used for product development by unifying stakeholders as they move through a product life cycle.With the advances in the cloud and mobile devices, the digital connection is now greater than ever, even if workers are worlds apart. The knowledge sharing platform is where it all comes together. It’s a central hub that allows all stakeholders to connect, share knowledge, make changes, and communicated it throughout the company in mere minutes.
Now imagine how you can develop and improve products with a dynamic, interactive video interface knowledge sharing tool. The possibilities for product development and improvement are virtually endless.
Speach is a knowledge sharing platform that operates in real-time. You can combine video, audio, data, and other elements to unite stakeholders while working on product improvement and development. A speach can be created to work on any aspect of a product by using the power of video to bring it to life, making the process and communication more efficient and effective. Humans are visual and social creatures. Speach is a knowledge sharing tool that capitalizes on that notion, bringing together workers knowledge and skills to develop and deliver better quality products to their customers.Speach is helping transform the way companies develop products. To learn how our innovative knowledge sharing platform can do that for your company, request a demo today. We can’t wait to show you how Speach can improve your product quality.