Customer Story | ArcelorMittal
How ArcelorMittal has started a "paperless" approach thanks to video tutorials ?
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The Challenge
The ArcelorMittal Europe Group has been engaged for 3 years in a process of Digitalization 4.0 and is open to new technologies. ArcelorMittal Atlantique Lorraine (AMAL) has a lot of written documents on operating procedures, critical for safety or security. These written processes are sometimes outdated and a challenge has quickly emerged in the face of the arrival of new generations in the company: to instill a learning and development culture, thanks to video tutorials.
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The solution
The paper format does not always catch the attention of employees. With Speach, ArcelorMittal has developed video tutorials to boost the transmission of knowledge internally, by digitizing its operating procedures. In a context where safety is paramount, video tutorials also make it possible to standardize processes and avoid errors by reducing variability. With speach, each team maintains and makes use of the technical and operational aspects in the same way.
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The results
The video tutorial allows a gesture to be shown rather than described, which reassures employees and reduces the risk of error. Video also has the advantage of harmonizing practices because there is less variability in interpretation than in a paper document. This more user friendly format has motivated all employees to share their knowledge. The video is not intended to replace paper but to complement it and simplify access to it.
Main Advantages
Travel and logistics costs are drastically reduced thanks to online training
Skill improvement guarantees the operational excellence of all employees
All employees are onboarded through Speach video tutorials
Speaches enable continuous learning and can be accessed on desktop, tablet or smartphone
With video, our employees have more fun viewing content. It’s a very interesting medium to share knowledge within our industries, to integrate and train new employees or to avoid production and technical mistakes.
– Thierry Poirier – Head of the Energy Department, Atlantique Lorraine
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