Simplified Process Demonstrations
Senior subject matter experts used Speach to record end-to-end walkthroughs of the various processes and programs front line employees rely on every day. This provided new hires with an invaluable advantage for learning their roles and responsibilities, therefore improving thespeed at which they were onboarded.
Improved Access to Training Content
Speach is driven by a powerful search engine, enabling GE employees to quickly access educational training content when and where they need it. This accessibility has helped save time as works no longer need to scour a maze of file sharing drives or SharePoint presentations to find relevant training information. This is especially useful for new employees who are eager to be productive in their role.
Shared Tacit Knowledge
Senior employees are often the best reference for knowing which processes should be monitored ahead of time, which steps should be verified or double-checked, and which production components should be actively maintained. These tips, which have been informally shared amongst coworkers for years, can now benefit future generations of employees thanks to Speach.
An Educated Future
Speach has helped minimize the impact of retiring workers at GE by identifying knowledge gaps and transitioning successors into their new roles. As part of a new strategy knowledge transfer is now an explicit part of many jobs at GE. The new strategy incorporated with Speach’s technology, has also helped GE align their knowledge transfer activities with their business strategy. This has helped control costs, support growth, and improve innovation for many years to come.